| Social dog boarding in the country for city dogs. |
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| NEW FOR 2011 |
| Wed, 12 Jan 2011 |
2011 CHANGES
Glencadia is making a few policy and website modifications to 1) comply with some changes in dog laws; 2) to fix recurring problems for our customers; 3) upgrade and enhance the utility of the website; 4) streamline and clarify billing and charges. Other changes too at the end of the message.
Notice: no price increase. Discounts and credits for returning customers. I have a new email address glencadia@gmail.com but old email will work too.
If you need to know more, go to the blog. Like us on Facebook. New page. Forgot your password? Unsubscribe here.
Now the changes.. and please let me know if you encounter any problems with the system (fingers crossed).
Quick new policy: If you pay by credit card, you can and must do it when you make your reservation. However, if you pay by check or cash, then you pay at the end of your stay. You do not need to pay anything to make a reservation. You can click and pay if you prefer. Up to you. Thanks.
NEW DOG COLLAR POLICY
Starting in 2011, all dogs coming to camp have to wear a new special custom Glencadia collar that will have an individual tag with your dog's name, license and rabies info. You will keep your regular collar at home and put your Glencadia collar on before we pick up your dog. When you get home, you take the Glencadia collar off and save it for next time.
We will comply with all regulations and you will not lose your collar or tags again. You will have a back up collar with all your legal information in case your dog loses his or her collar or tag.
Do this:
Log in ---
Go to DOG PROFILE ---
Update rabies and local license (New York City for more people) ---
Click store link ----
Buy collar for $10
It may take a few weeks to get you your collar. Thank you for your patience as we get this promising new system up and running.
If you know the rabies info for your dog, you can get a NYC license here.
First 100 people to order collars before March 1, 2011 get 25 dollars off their next boarding. Put in code FIRST100 to get your $25 credit when you reserve.
You need to buy the collar one time for $10. This price includes custom Glencadia collar, individualized tag, and shipping. You can keep this collar forever and update the tag for free forever. This is one time fee for anyone thinking of sending their dog to Glencadia at any time in the future.
You can wait until you make a reservation to buy the collar, but I would encourage you to do it right now. Encourage, beg, plead, bribe...
NEW WEBSITE
In addition to process dog license and vaccine info in a different way to comply with rules and regulations more efficiently, the website includes many changes and improvements. Most of these will either be obvious when you go to the site and make a reservation.
Clarity in billing: No more confusion about the price. What you see is what you get. Payment info should be correct and change as you modify your reservation. You will clearly see what you have to pay before you book. Bugs taken out!
Vaccine info stored and automatically monitored for expiration date. You only have to enter vaccine info one time. If something is out of date, the system will know when you make a reservation. Otherwise, you can click and reserve. Your vaccine and license information will be saved in your account if you ever need it for any other purpose.
Discounts for frequent boarders. After you send your dog to Glencadia 10 times, you qualify for a Silver membership: 5% off on all future dog boarding. After 20 trips to camp, you and your dog qualify for 10% off from then on. Reservations from the past apply to discounts, so log in and make sure it's all right. System will automatically credit your reservation after you qualify. Credit will apply soon after your dog's departure. Cancelled, no show reservations do not count.
Click and pay. No more need for email invoices. Credit card through Paypal. No Paypal account necessary. You can also buy your collar and whatever else we get in the store online by credit card.
Glencadia shop. Not much to buy yet. The collar package, my book... or you can hold out for a good book.
Policies and conditions, slightly revised and clarified.
Address book. If you have more than one frequent pick up or drop off address you can put multiple addresses in the system and pick the relevant spot from the list.
Frequently Asked Questions (FAQs) in a searchable database. Feel free to add more questions to the database.
Live updates on dog route on pick up and drop off night. When I, Will, drives, you will be able to go to twitter.com/glencadia and follow me as I drive. No need to call and ask where I am.
MORE
Pond dredged. We used to have a muddy shallow pond for dogs to swim in. Now we have a deep, open beautiful pond to swim in.
Other news, for those that want to check it out: 1) new GREAT employee; 2) Glencadia and the town of Stuyvesant; 3) other stuff, chit chat.
Thanks for reading. Hope to all the pups in 2011 and have a great year of the Rabbit. Dogs like rabbits.
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