January 23, 2019

Glencadia 2.0: the upstate dog camp gets a complete makeover for 2019

By glencadia2  
news about the business

After twelve years, Glencadia Dog Camp is getting a whole new look. So much has changed over here, but let me start by saying what hasn’t changed: we remain dedicated to affordable quality dog care that emphasizes true dog happiness and safety. Glencadia remains a small family business that aims to be easy to work with and generally accommodating, trusting and reasonable. I’m still here (Will). Vern has been working here for 10 years, as did his mother and sometimes his sister, and he’s still here. Gary has been here for many years, building, repairing, expanding and helping with dogs, now with his son. My family is still popping into the kennel to see old friends when they arrive. Plus new people, as I’ll discuss. It’s really family: we all live nearby, employees and owner and relatives. My mother lives at the end of the driveway and is doing dog portraits.

With some consistency, a vast amount has changed in the past few months: new fences, ponds, and fields, a new kennel, a new van, new people, new website and communications software, everything. I’m happy about it all. Working with great people means all around more attention to the dogs and help to get arrangements straight with customers. Walking into our new interior spaces is satisfying. Taking more dogs out in more exterior fenced fields is tremendous fun. Reservations and pick up/delivery should be smoother with streamlined communications. The brand new Mercedes van is comfortable, roomy and a pleasure to drive. For those of you out there that have sent your dog before, I’ll just go over some of the changes.

Interior: In 2018, we borrowed a boatload of money (for me) and renovated the kennel area. More rooms, central heat, and AC, hot water, insulated like crazy, added a grooming station, large windows, more light, music, new beds, bathroom for people, kitchen: it’s a major change. We now have 5000sf 40 rooms including two inside playgrounds for bad weather.

Exterior: We moved fences, added double fencing, gates, enclosed several more acres, dredged one pond and made another, added aeration to the pond (to keep grass carp fish healthy and prevent pondweed growth), took all chainlink out, resurfaced below, then put fencing back, mulch, re-seed… phew. We have 14 outside fenced areas, ranging from smaller yards to several acres for a total of 20 acres fenced. Some of this is not quite finished: the woods area did not get graded and re-seeded before winter hit, so in the spring, you will see a lot more varied outside areas.

Van: We now have a new Mercedes Sprinter with secondary AC and plenty of room. We kept the older minivan for overflow and back up on busy nights. At some point, we might add a second Sprinter as I kind of love that machine.

Reservation system: The reservation system has been completely overhauled. For example, if we open up additional free pick up/drop off trips to the city around holidays, those days will appear on the calendar as they should. You should not have trouble paying through the site, modifying your existing reservation, entering in vaccine records, etc. The discounts for long term members should work better and automatically. Any problems, let us know ASAP.

Website: The site is both to explain what we do to new customers and has a lot of functionality for the existing clients. Look for the “Our Fleet” link in the menu. This is our GPS tracker for pick up/drop off in the city. This system will help you know when the van is coming. You can find a map of our coverage area for free pick up and drop off. This map may prove to be completely useless, but, hey, there it is. NYC, more or less. Next, I think there are several posts on this blog that might well be useful. Take a peek at our FAQ. On the blog, there are posts about new features, such as integration with Google calendar, or on using the GPS tracker. More to come!

Photos, videos, and social media: We will upload a few pictures to Instagram every day or so. If you give us your @name for Instagram, we’ll be sure to tag you in photos of your dog so you get an alert right away. If you go into the reservation system, log in, and click “contact information” you will see fields for your Facebook, Twitter and Instagram handles and if you put something in there, we will be sure to post more pictures of your dog just to tag you as we think that’s fun. In addition to the few we post on social media, the folders for each month with thousands of images are linked from the front page of the website. Also, we will be sending more photos by text and email, if you text +1-518-203-1537 or email support@glencadia.com when your dog is here.

Text/phone: For voice, call +1-518-294-4343. One way or another you’ll get in touch with the right person. For text, you can click the chat icon here on the website or text +1-518-333-9202. Various people will be on the other end, sometimes me, Will, sometimes someone else.

Prices: From now on, when you make a reservation the price will either be generated by an AI system that searches public databases to determine your probable annual income and/or the price you pay will vary in real time based on the actual value of the Dow Jones Average, such that the price may vary by 50% from hour to hour. Just kidding. We have raised prices only an average of 8% from last year and we remain the most high quality, low-cost option for dog boarding in New York City.

Paying: 50% when you make the reservation, then 50% at the end of the stay, 100% refund if you cancel 24 hours before stay starts.

Believe it or not, I actually have more changes than that! Don’t we all? But really, if you made it this far in the blog post, you can’t be expected to continue… thank you! Here, have a discount: use voucher/discount code “glencadia2” on any reservation made before June 2019 and you get $40 off the stay! You earned it, reading this long-winded blab.

Thank you as always for sending your dog to camp. Get in touch! Try out my new text system: click the chat button in the lower right-hand corner and say hello. Really, it’s pretty cool. Love to all the dogs.

See you soon, Will

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