Glencadia Dog Camp accepts no liability for anything that happens to your dog while boarding or in transit to and from the camp. By making this reservation you are waiving all rights to pursue legal action.
Reservations should be paid as follows: half of the amount due is to be paid upon making a reservation, and another half is to be paid when the boarding begins.
Cancel more then 48 hours prior to reservation:
100% of your deposit added as a credit to your Glencadia account or 80% cash refund (1/2 of the total cost) less $50 registration fee
Cancel less the 48 hours of reservation:
Deposits are not refunded for last-minute cancellations but 100% of your deposit can be used as credit to your Glencadia account less $50 registration fee
All dogs must have current rabies and bordatella (kennel cough). Distemper and canine influenza are recommended.
Changes to Reservation
If you extend your reservation after your dog is already at camp, the rate of stay will be calculated as if the extra days were a new reservation (without a reservation fee).
If you shorten your reservation while your dog is at camp, there is no refunds and the amount due as is as per the original booking.
If you give me medicine, please try to give us only as much as your dog will need while at camp. Clearly label container with the name of the medicine, the name of the dog, and the instructions for giving the medicine. You should also put this information into your reservation in the comments field. Thank you.
You should not send your own dog food. There is a blog post about dog food at glencadia.com/dogfood to explain why we do not want customer’s dog food and noting the types of food dogs get at camp. Please do not send your dog with dog food unless you have a confirmed and serious medical reason.
Sidewalk pick up/delivery on Monday and Thursday evening is included with the free van delivery option. Times are estimates.
Please do not send harnesses, choke or metal collars, bowls, or any other dog gear you would like returned. We have everything we need in terms of dog supplies and do not have a system for tracking and returning customer items. Do not send us stuff and then ask for it back.
Terms and Conditions
You must agree to Glencadia Dog Camp terms and conditions. The venue for any legal action stemming from these terms and conditions is Columbia County, New York.
Images of all dogs at camp are regularly posted online and freely shared. Glencadia owns the copyright to photos taken by our staff and unless otherwise agreed, dog owners agree to give us permission to take and share videos and photos of all dogs.
If your dog cannot be left with other dogs at all, please let us know.
Customer responsible for vet bills regardless of cause of vet visit.
We do not sell or otherwise monetize our database or your information. We do not share your contact information or details about you or your dog without permission. By publishing false or grossly misleading information or violating any other provision of these terms, clients void the aforementioned provisions as to the sharing of information.
No Aggressive Dogs
Routinely or habitually aggressive dogs are not allowed at Glencadia Dog Camp. If your dog has aggression issue, you must tell us about his or her behavioral issues.
Payments are Final
All credit card charges and other forms of electronic payments are final and there will be no chargebacks. This agreement means internal charge dispute procedures of financial institutions do not pertain and are not available for this transaction and any dispute in terms of payments may only be settled as per the conditions above consistent with the law in the Town of Stuyvesant Columbia County, and New York State as determined in a court of law.
Definition of Boarding
Boarding means we housed the dog. If we housed the dog for more than eight hours or transported the dog in the van for any distance, we have housed the dog as per the definition and a stay has occurred. Any claim that the instant or any boarding arrangement was “not as described” would indicate by definition that no boarding has occurred, as no other definition or description of boarding pertains in this binding agreement.
Definition of Negligance
The standard of gross negligence is under New York State law and by common agreement here Sommer v. Federal Signal Corp., 79 N.Y.2d 540, 554 (1992).
Communicate by text during delivery route nights. Be in a comfortable location agreed in advance. ETA means within about an hour of the time we send out either way. Send as little dog gear as possible.
Visiting the Camp
Drop off and visiting hours: Tuesday, Wednesday and Friday from 8 AM to 3 PM. Monday, Thursday and Saturday from 9 AM to 12 noon.
Emergency Vet Care
In the event of an emergency, should we not be able to contact you immediately, you, the owner hereby authorize Glencadia personnel to make medical decisions until we can be in communication.
The philosophy of this model of dog boarding is that the benefits of a social setting and open space outweigh the increased risk of a fight.
If you are using the free delivery van, you need to confirm your ETA by text in the morning we’re coming to you. A responsible person needs to have a text-enabled phone and be available for the entire delivery period from 5 PM onwards. If we can’t communicate or have to wait a long time, the driver may well leave and not come back that night. This could be inconvenient for you if you’re traveling and will involve additional fees on the return so stay in touch by text and don’t leave the driver hanging around.
By reserving at Glencadia you are authorizing Glencadia staff to make decisions about medical care, including authorizing a light sedative or a full anesthetic as deemed necessary by a Glencadia representative and licensed veterinarian.