Glencadia Dog Camp accepts no liability for anything that happens to your dog while boarding or in transit to and from the camp. By making this reservation you are waiving all rights to pursue legal action.
Reservations should be paid as follows: half of the amount due is to be paid upon making a reservation, and another half is to be paid when the boarding begins.
Cancel more then 48 hours prior to reservation:
100% of your deposit added as a credit to your account less registration fee of $50 or 100% cash refund less $50 registration fee
Cancel less the 48 hours of reservation:
Cash refund 50% of your deposit less $50 Registration or 100% of your deposit as credit to your account less $50 registration fee.
All dogs must have current rabies and bordatella (kennel cough). Distemper and canine influenza are recommended.
The philosophy of this model of dog boarding is that the benefits of a social setting and open space outweigh the increased risk of a fight.
If you give me medicine, keep a couple days worth with you in case I do forget to bring it back so I can mail it back to you later without a crisis, or count out what I need for the stay and only give me as much as I need. Make sure the medicine is in a secure container that a dog or small child cannot open and clearly labelled with the name of the medicine, the name of the dog, and the instructions for giving the medicine. You should also put this information into your reservation in the comments field. Thank you.
You should not send your own dog food. There is a blog post about dog food at glencadia.com/dogfood to explain why we do not want customer’s dog food and noting the types of food dogs get at camp. Please do not send your dog with dog food unless you have a confirmed and serious medical reason.
Sidewalk pick up/delivery on Monday and Thursday evening is included with the free van delivery option. Times are estimates.
Please do not send harnesses, choke or metal collars, bowls, or any other dog gear you would like returned. We have everything we need in terms of dog supplies and do not have a system for tracking and returning customer items. Do not send us stuff and then ask for it back.
Terms and Conditions
You must agree to Glencadia Dog Camp terms and conditions. The venue for any legal action stemming from these terms and conditions is Columbia County, New York.
Images of all dogs at camp are regularly posted online and freely shared. Glencadia owns the copyright to photos taken by our staff and unless otherwise agreed, dog owners agree to give us permission to take and share videos and photos of all dogs.
If your dog cannot be left with other dogs at all, please let us know.
There is a link on the site to an insurance plan if you are interested (we are not associated with insurance company). Customer responsible for vet bills regardless of cause of vet visit.
We do not sell or otherwise monetize our database or your information. We do not share your contact information or details about you or your dog without permission. By publishing false or grossly misleading information or violating any other provision of these terms, clients void the aforementioned provisions as to the sharing of information.
No Aggressive Dogs
Routinely or habitually aggressive dogs are not allowed at Glencadia Dog Camp. If your dog has aggression issue, you must tell us about his or her behavioral issues.
Payments are Final
All credit card charges and other forms of electronic payments are final and there will be no chargebacks. This agreement means internal charge dispute procedures of financial institutions do not pertain and are not available for this transaction and any dispute in terms of payments may only be settled as per the conditions above consistent with the law in the Town of Stuyvesant Columbia County, and New York State as determined in a court of law.
Definition of Boarding
Boarding means we housed the dog. If we housed the dog for more than eight hours or transported the dog in the van for any distance, we have housed the dog as per the definition and a stay has occurred. Any claim that the instant or any boarding arrangement was “not as described” would indicate by definition that no boarding has occurred, as no other definition or description of boarding pertains in this binding agreement.
Definition of Negligance
The standard of gross negligence is under New York State law and by common agreement here Sommer v. Federal Signal Corp., 79 N.Y.2d 540, 554 (1992).
For the free delivery van, customers must have a responsible person available to communicate by text or SMS and confirm receipt of ETA during the course of the delivery or pick up day.
Visiting the Camp
Drop off and visiting hours: Tuesday, Wednesday and Friday from 8 AM to 3 PM. Monday, Thursday and Saturday from 9 AM to 12 noon.